Refund Policy

Digital Products and Services

Premium Content Subscriptions

For our premium content subscriptions, including market analysis reports, exclusive guides, and other subscription-based digital content:

• You may request a full refund within 14 days of initial purchase if you are not satisfied with the subscription.
• After the initial 14-day period, refunds are issued on a prorated basis for the unused portion of your current billing period.
• No refunds will be provided for any subscription period that has already been completed.
• If technical issues prevent you from accessing content you've purchased, we will either resolve the issue or provide a full refund.

One-Time Digital Purchases

For one-time digital purchases, such as individual guides, reports, or digital resources:

• We offer a 7-day money-back guarantee if you are not satisfied with your purchase.
• Once you've downloaded or accessed the digital content, refunds may be limited to cases where the content is substantially different from what was advertised or contains significant errors.
• If you encounter technical issues that prevent you from accessing your purchase, we will attempt to resolve these issues before processing a refund.

Consulting and Custom Services

For personalized services such as skin portfolio appraisals, one-on-one trading consultations, or custom market analysis:

• For services that have not yet been performed, cancellations with full refunds are accepted up to 48 hours before the scheduled service.
• Cancellations made less than 48 hours before the scheduled service are subject to a 50% cancellation fee.
• Once a service has been partially or fully delivered, refunds will be considered on a case-by-case basis.
• If we are unable to perform the service as described, you will be entitled to a full refund.

Physical Merchandise

For physical merchandise, such as branded apparel, collectibles, or other tangible goods:

• You may return unopened, unused merchandise within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• Items must be returned in their original packaging with all tags and labels intact.
• Damaged or defective items can be returned within 30 days for a full refund or replacement.
• Custom or personalized merchandise is non-refundable unless there is a manufacturing defect.
• Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors on our part.

Refund Process and Timeframes

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@csgaminghub.com or through our Contact Page.
2. Include your order number, the date of purchase, and a detailed explanation of why you're requesting a refund.
3. For physical merchandise, you will receive return instructions and a return authorization number.
4. For digital products, please include any relevant information about technical issues encountered or content discrepancies.

Refund Processing Timeframes

Once your refund request has been approved:

• Digital purchase refunds are typically processed within 3-5 business days.
• Physical merchandise refunds are processed within 10-14 business days after we receive the returned item.
• Refunds are issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take an additional 2-10 business days for the refund to appear in your account.

Exceptions and Special Circumstances

Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Gift cards or promotional credits (except where required by law).
• Services that have been fully delivered to your satisfaction.
• Custom or personalized merchandise, unless defective.
• Digital content that has been extensively accessed, downloaded, or used.
• Purchases made through third-party platforms (these are subject to the refund policies of those platforms).

Special Circumstances

We understand that exceptional situations may arise. In the following cases, please contact our customer support team directly:

• Unauthorized transactions or suspected fraud.
• Purchases made by mistake or duplicate purchases.
• Technical issues that prevent access to digital content despite multiple attempts to resolve them.
• Significant delays in the delivery of services or physical merchandise.

We evaluate these situations on a case-by-case basis and strive to find a fair resolution.

Contact Information for Refund Inquiries

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team:

We aim to respond to all refund inquiries within 2 business days.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about our refund procedures.

Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide additional or different rights, those rights will apply in addition to what is outlined in this policy.

For customers in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. For digital content, this right expires once you begin to download or stream the content.

For customers in the United Kingdom, your rights under the Consumer Rights Act 2015 remain unaffected by this policy.